BOTFILER PURCHASER AGREEMENT
IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE CONTINUING TO USE THE SOFTWARE
This licence agreement (Agreement) is a legal agreement between you (you) and us.
“We/Us” are Botfiler Limited of Dogpatch Labs, The CHQ Building, Custom House Quay, North Dock,
Ireland (Botfiler).
This Agreement applies if you are using our software as a service product (app.botfiler.com): the
product you’re using is referred to in this Agreement as the Software.
In certain cases, you may be using the Software with our consent as an intermediary body (Firm)
providing accountancy services to your customers (Firm Arrangement).
BY USING THIS SOFTWARE YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE
TO THE TERMS OF THIS AGREEMENT, YOU MUST STOP USING THE SOFTWARE NOW.
1. GRANT AND SCOPE OF AGREEMENT
1.1.Provided that you have made all payments due to us, and that you’re complying with the
terms of this Agreement, we grant to you a personal, non-exclusive, non-assignable, nontransferable and non-sublicensable licence to use the Software on the terms of, and for the
duration of this Agreement and for your internal business purposes only.
1.2.If you’re using app.botfiler.com, the licence granted at clause 1.1 allows you to access
app.botfiler.com on a software as a service basis.
1.3.If you’re using the Software as a Firm, the licence granted to you at clauses 1.1 to 1.2 above is
extended to allow you to use the Software in the provision of VAT services to your customers,
provided that the limitations on bot numbers detailed on the Payment Page apply at all times.
1.4.The Payment Page (as may be amended from time to time) is
https://www.botfiler.com/pricing/, depending on which product(s) you are using and how
many times you use it.
2. UNDERTAKINGS
2.1.You undertake not to:
i. use the Software in activity that is illegal, fraudulent, false, or misleading;
ii. use the Software to build or benchmark a competitive product or service, or copy any features,
functions or graphics of the Software;
iii. use the Software in violation of any acceptable use policy or in a manner that violates
applicable law, including anti-spam, export control, privacy, and antiterrorism laws and
regulations. You are solely responsible for compliance with all such laws and regulations;
iv. modify, decompile, reverse engineer, disassemble or otherwise determine or attempt to
determine source code for the executable code of any software forming part of the Software
or to create any derivative works based on the Software or allow any third party to do so
(unless expressly permitted by local law);
v. copy any of the look and feel and/or the business logic or functionality of the software; and
vi. not remove any copyright or other notice contained or included in any Software.
2.2 Where you are using the Software, you undertake:
i. use the Software in a way that abuses, interferes with, or disrupts our networks,
ii. transmit through the Software any material that may infringe the intellectual property or
other rights of third parties, and/or which is harassing, libellous, threatening, obscene,
indecent, or otherwise unlawful;
iii. upload or transmit any software, content or code that does or is intended to harm, disable,
destroy or adversely affect performance of the Software in any way or which does or is
intended to harm or extract information or data from other hardware, software or networks
of us or any other users of our products;
iv. engage in any activity that could damage, disable, overburden, impair or otherwise interfere
with or disrupt the Software, or any servers or networks connected to the Software or our
security systems;
v. use, nor allow any third party to use any automated software, process, programme, robot,
web crawler, spider, data mining, trawling, screen scraping or other similar software to gain
unauthorised access to the Software.
2.3 If you discover a breach of any of clauses 2.2 or 2.3 you undertake to notify us promptly, and to
provide such detail as we may reasonably request. You confirm that you understand that the
promises you give in clauses 2.2 and 2.3 are of material importance to us and that we are entering
into this Agreement in reliance on these undertakings. Finally, you acknowledge that, without
affecting any rights or remedies that we have, damages may not be an adequate remedy for us if
you breach any of those clauses. We will be entitled to apply for the remedies of injunction,
specific performance and other equitable relief for any threatened or actual breach of clauses 2.2,
and/or 2.3, and that no proof of special damages shall be necessary for the enforcement of this
clause.
2.4 You agree that your use of the Software may be audited by us to monitor compliance with this
Agreement. You also agree that we may collect telemetric information, including:
i. the specification and capabilities of the hardware and operating system on which the Software
is installed (e.g. operation system version, screen dimensions, available computer memory,
etc.);
ii. the type of licence in use (i.e. standard or Firm) and the software version of the Software in
use;
iii. anonymous statistical information about VAT data files processed in the Software (e.g. data
file size, number of times used, number of Bots in use, integrations used, etc.);
iv. selected actions that users may take in the Software (e.g. which VAT dates are used, which
accounting software providers are used, which Bot templates are used, etc.); and
v. reports of errors or crashes that may occur during the use of the Software.
2.5 The data collected in accordance with clause is sent to us along with a unique token associated
with your Software Licence. In no case do we collect any identifiable or personal information about
employers, employees or subcontractors processed by the user. The data we obtain in this manner
serves exclusively for statistical and/or billing purposes, and/or for guiding the development of
our products and services.
2.6 You acknowledge that all intellectual property rights in the Software, together in our trading name
BOTFILER, throughout the world belong either to us or to our third party licensors (each a Third
Party, and all intellectual property rights belonging to Third Parties Third Party 4 IPR), and that
rights in the Software are licensed (not sold) to you. You have no rights in, or to, the Software
other than the right to use it in accordance with the terms of this Agreement. Use of Third Party
IPR may be subject to separate licence terms imposed by the relevant third party, and you
undertake at all times to comply with such terms. In this Agreement intellectual property rights
means copyright, database rights, patents, patent applications, patent rights, rights in designs,
trademarks, trademark applications, trademark registrations, trademark rights, trade secrets and
all other intellectual property and proprietary information rights as may exist now or hereafter
come into existence, all modifications, continuations, renewals and extensions of the foregoing,
and all claims, actions, causes of action, damages, costs, expenses, profits, penalties, recoveries
and remedies relating to any past, present or future infringement of any of the foregoing, arising
under the laws of any country, state or jurisdiction in the world.
2.7 You grant us a non-exclusive and royalty-free to copy, store, share, record, transmit, display, view,
print, and use any content provided by you and/on your behalf to us in the course of this
Agreement (Content). You warrant to us that any such use will not infringe the Intellectual
Property Rights of a third party. You shall have sole responsibility for the accuracy, quality,
integrity, legality, reliability, appropriateness, and right to use of the Content. We reserve the right
to withhold, remove and/or discard Content without notice to you where we reasonably
determine that any Content is obscene, infringes any third party rights or law, or causes you
and/or us to be in breach of this Agreement or any law or regulatory requirement.
2.8 Where you permit any person, whether your employee or contractor, or (in the case of a Bureau
Arrangement) an employee or contractor of your customer, to use the Software you undertake to
ensure that such person does not put you in breach of this Agreement, and that such person at all
times comply with the terms of any user agreement between them and us.
3. PAYMENT
3.1 The prices payable by you for the Software are as detailed on the Payment Page detailed in clause
1.4 above. If you using app.botfiler.com, you will pay monthly in arrears. You agree that we may
charge to your credit card or other payment mechanism selected by you all amounts due and
owing for the Software, including taxes and service fees, set up fees, subscription fees, or any
other fee or charge associated with your use of the Software.
3.2 Training is not included. We reserve the right to charge you at any time for any training we give.
The amount to be charged for training will depend on the nature of the training required.
3.3 Unless otherwise stated, all fees are payable in Euro for Botfiler. All invoices are subject to VAT at
the prevailing rate and are payable before the specified due date. You agree that we may issue
you with invoices in an electronic format by E-Mail or by placing the invoices in a place where you
can print them at any time. As a user, you accept that these electronic invoices are our official
invoices and you will undertake to print out the invoices yourself if you require hard copies.
3.4 We reserve the right to change prices at any time. However, before we do, we will provide you
with prior notice and an opportunity to terminate your continued use of the Software.
3.5 If we are unable to collect the fees owed by you through your selected payment mechanism, we
reserve the right to take any other steps necessary to collect such fees, together with any
associated costs (such as costs actually and reasonably incurred by us in such collection activity,
including collection fees, court costs and legal fees). Finally, we reserve the right to charge interest
at the statutory rate from time to time in force.
4. WARRANTIES
4.1 We warrant to you for the duration of the Agreement that:
i. we will provide the Software to you in accordance with good market practice;
ii. we are entitled to grant you the licences detailed in clause 2; and
iii. your use of the Software will not infringe the rights of any other party.
4.2. Notwithstanding clause 4.1, you acknowledge and agree that:
i. the Software has not been developed to meet your individual requirements. It is therefore
your responsibility to ensure that the facilities and functions of the Software meet your
requirements;
ii. the Software may not be free of bugs or errors and you agree that the existence of any minor
errors shall not constitute a breach of this Agreement;
iii. the warranties in this clause 4 shall not apply to any Third Party IPR;
iv. the Software is provided on an “as is,” and “as available” basis, and your use of and access to
the Software is at your sole risk;
v. we do not warrant the information or services provided in the Software, or your use of the
Software generally, either expressly or implied, for any particular purpose. You acknowledge
that you will take full responsibility for all the data entered and uploaded into our system as
we have no control over the authority, the quality or safety of the data input and the data
updates. You are solely responsible for the accuracy and completeness of your records, and
you acknowledge that we will have no liability for errors, inaccuracies, omissions, or a lack of
clarity in your data records;
vi. we are not involved in any transactions between you, your authorised users, your agents, your
clients, your employees and others. Our service also excludes any investigation or payroll audit
into your affairs by local tax authorities, and also excludes enquiries;
vii. we don’t provide financial advice, pension advice or advice on tax law or the operation of tax
systems in any jurisdiction. These are complex areas upon which you should take specialist
advice, and you must rely on your own investigations;
viii. we have the right from time to time to monitor what data is being entered or uploaded into
our system. Your uploaded data may be placed in a temporary holding bin for checking and
screening to ensure that it does not contain virus and non-complying items;
ix. we will not be responsible for any loss or damage that could result from interception by third
parties of any information or services made available to you via the Software;
x. we are not a back-up service. You are responsible for taking all necessary steps to back up
your data and ensuring that you maintain your primary means of business;
xi. we do not warrant that the Software will work on any particular device or across the network
of a particular wireless service provider;
xii. access to and use of the Software from your device may be subject to transmission limitation,
delays, or interruption due to, hardware, software or network problems as well as
government or regulatory restrictions, exchange rulings, court or tribunal orders or other
human intervention;
xiii. internet communications, including E-Mail, SMS and fax go through various internet service
providers and various internet hubs before they reach you and therefore cannot be
guaranteed to be secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. You acknowledge that if you send
personal data, payslips, time sheets or any other data to us, your employees, your clients, or
to anyone else via the Internet you are exposing this data to these security risks. We have no
control over and accept no liability for the security of data once it leaves our server;
xiv. neither we nor our subsidiaries and/or affiliates will be responsible for or liable for the
capabilities or reliability of your wireless service; and
xv. you understand that there are risks associated with using a device, including mobile
applications on a device, and that in the event of theft or loss, your confidential information
could be compromised.
4.3 There are no conditions, warranties, representations or other terms, express or implied, that are
binding on us except as specifically stated in this Agreement. Any condition, warranty, representation
or other term concerning the supply of the Software which might otherwise be implied into, or
incorporated in, this Agreement, or any collateral contract, whether by statute, common law or
otherwise, is hereby excluded to the fullest extent permitted by law.
5. LIABILITY
5.1 Nothing in this Agreement shall exclude or in any way limit our liability to the extent that it cannot
be excluded or limited as a matter of law.
5.2. Subject to clause 5.1 we shall not be liable under or in connection with this Agreement for:
i. any action, inaction and/or failure to perform of any third party (including any Third Party);
ii. loss of income;
iii. loss of business profits or contracts;
iv. business interruption;
v. loss of the use of money or anticipated savings;
vi. loss of information;
vii. loss of opportunity, goodwill or reputation;
viii. loss of, damage to or corruption of data;
ix. any indirect or consequential loss or damage of any kind howsoever arising and whether
caused by tort (including negligence), breach of contract or otherwise.
5.3. Subject to clause 5.1 and clause 5.2, our maximum aggregate liability under or in connection with
this Agreement, or any collateral contract, whether in contract, tort (including negligence) or
otherwise, shall be limited to a sum equal to 100% of an aggregate amount equal to the payment
received by us from you under this Agreement in the twelve months preceding the occurrence of your
claim.
5.4 You undertake at all times to mitigate any such damage or loss.
5.5. You acknowledge that this Agreement allocates risk between you and us as authorised by
applicable law, and that the pricing of the Software reflects this allocation of risk and the exclusions
and limitations of liability contained in this Agreement. You agree that our responsibilities under this
Agreement are reasonable because they reflect that:
i. we cannot control how, and for what purposes, you use the Software;
ii. we have not developed the Software specifically for you; and
iii. although we follow good industry practice, it is not economically possible for us to carry out
all the tests necessary to make sure that the Software is problem or error free.
5.6. The laws of some countries do not allow some or all of the limitations described above. If these
laws apply to you, some or all of the above limitations may not apply to you and you might have
additional rights. If any remedy hereunder is determined to have failed of its essential purpose, all
other limitations of liability and exclusion of damages set forth in this Agreement shall remain in full
force and effect.
6. DATA PROTECTION
6.1. Each of you and we agree to comply with the terms of the Data Protection Addendum attached
as the schedule to this Agreement.
7. TERMINATION
7.1. You agree that we in our sole discretion may terminate this Agreement, and/or your password,
your account (or any part thereof), and/or use of the Software and its facilities, and (where the
Software is Connect) remove and discard any Content within the Software and its facilities:
i. if you’re in material default of any obligation imposed by this Agreement, and in the case of a
default capable of remedy, you fail to remedy such default within 30 days of receipt of our
notice specifying the default and requiring its remedy;
ii. if you make an arrangement with or assignment in favour of your creditors or go into
liquidation (other than a voluntary liquidation for the purposes of amalgamation or
reconstruction) or have a receiver or administrator appointed over your property or assets or
any part thereof, or cease (or threaten to cease) trading (or if any analogous event occurs in
your jurisdiction).
7.2. You may terminate this Agreement at any time. If you cancel, you will not receive a refund for any
service already paid for.
7.3. Upon termination for any reason:
 all rights granted to you under this Agreement shall cease;
 you must cease all activities authorised by this Agreement;
 you must immediately pay to us any sums due under this Agreement;
 you will no longer have any access rights to the account. Should you need to gain access to
the account and use any of the services in our system after the account is terminated, a fresh
agreement and prices must be agreed first;
8. NOTICES
8.1. Any E-Mails you may send to us may be monitored by us for operational or business reasons.
8.2. You agree not to send us any E-Mail containing attached files or any electronic mail containing
linkages which may trigger a virus. You also understand that any electronic mail containing an attached
file may be automatically rejected by us.
8.3. We may from time to time send you important notifications to your registered electronic mail
address regarding important data updates or security alerts. You undertake to check your electronic
email accounts for these notifications on a regular basis.
8.4. All notices given by you to us must be given to Botfiler Limited of Dogpatch Labs, The CHQ Building,
Custom House Quay, North Dock, Ireland (Botfiler). We may give notice to you at either the e-mail or
postal address you provided to us or our representative when purchasing the Software.
8.5. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days
after the date of posting of any letter.
8.6. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such
letter was properly addressed, stamped and placed in the post and, in the case of an email that such
e-mail was sent to the specified e-mail address of the addressee.
9. GENERAL
9.1. This Agreement is binding on you and us and on our respective successors and assigns. You may
not transfer, assign, charge or otherwise dispose of this Agreement, or any of your rights or obligations
arising under it, without our prior written consent.
9.2. We will not be liable or responsible for any failure to perform, or delay in performance of, any
obligations under this Agreement that is caused by an event outside our reasonable control.
9.3. If we fail, at any time during the term of this Agreement, to insist on strict performance of any of
your obligations under this Agreement, or if we fail to exercise any of the rights or remedies to which
we are entitled under this Agreement, this shall not constitute a waiver of such rights or remedies and
shall not relieve you from compliance with such obligations. A waiver by us of any default shall not
constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions
shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
9.4. If any of the terms of this Agreement are determined by any competent authority to be invalid,
unlawful or unenforceable to any extent, such term, condition or provision will to that extent be
severed from the remaining terms, conditions and provisions which will continue to be valid to the
fullest extent permitted by law.
9.5. This Agreement and any document expressly referred to in it represents the entire agreement
between you and us in relation to the licensing of the Software and Documentation and supersedes
any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
We each acknowledge that, in entering into this Agreement, neither of us has relied on any
representation, undertaking or promise given by the other or implied from anything said or written in
negotiations between us before entering into this Agreement except as expressly stated in this
Agreement.
9.6. Clause and schedule headings do not affect the interpretation of this Agreement, and references
to a clause or the schedule are to clauses and the schedule to this Agreement. Words in the singular
include the plural and, in the plural, include the singular, and references to any gender include all
genders. A reference to a particular law is a reference to it as it is in force for the time being taking
account of any amendment, extension, application or re-enactment and includes any subordinate
legislation for the time being in force made under it. References to including and include(s) shall be
deemed to mean respectively including without limitation and include(s) without limitation.
10. LAW AND JURISDICTION
10.1. This Agreement is governed by the law of the Republic of Ireland. Any dispute arising from, or
related to, any term of this Agreement shall be subject to the non-exclusive jurisdiction of the courts
of the Republic of Ireland.
SCHEDULE
DATA PROCESSING ADDENDUM
1 DEFINITIONS AND INTERPRETATIONS
1.1 In this Addendum the following definitions shall apply:
Controller shall have the meaning given in Article 4 of the GDPR.
Data Subject means an identified or identifiable natural person who is the subject of any Personal
Data. Data Protection Laws means the General Data Protection Regulation (EU) 2016/679 (GDPR), the
Data Protection Act 2018 (and any respective local implementing laws) as amended, replaced or
superseded from time to time.
Personal Data shall have the meaning given in Article 4 of the GDPR and shall refer to Personal Data
provided either by us to you, or you to us, during the course of this Agreement.
Processor shall have the meaning given in Article 4 of the GDPR.
Sub-processor means a natural or legal person, public authority, agency or any other body contracted
by us to process Personal Data.
Supervisory Authority shall have the meaning given in Article 4 of the GDPR.
2 WHERE A PARTY IS A CONTROLLER
2.1 Where either you or we acts as controller in relation to any Personal Data in the course of the
operation of this Agreement, the provisions of this paragraph apply.
2.2 Each of you and us undertakes that it will:
i. comply with Data Protection Laws when processing Personal Data;
ii. rely on a valid legal ground under Data Protection Laws for processing, including obtaining
Data Subjects’ appropriate consent or providing appropriate notification to Data Subjects, in
each case if required or appropriate under Data Protection Laws;
iii. take reasonable steps to ensure that Personal Data is (a) accurate, complete and current and
limited to what is necessary in relation to the processing; and (b) kept in a form which permits
identification of Data Subjects for no longer than is necessary for the processing (unless a
longer retention is required or allowed under applicable law);
iv. implement appropriate technical and organizational measures to ensure, and to be able to
demonstrate, that the processing of Personal Data is performed in accordance with Data
Protection Laws;
v. not transfer any Personal Data to any Inadequate Country, unless such party ensures (a) that
the transfer is at all times subject to one of the appropriate 11 safeguards permitted by Article
46 of GDPR and (b) that in all other respects the transfer complies with GDPR. Inadequate
Country means a country which is (a) outside of the European Economic Area and (b) not a
country which has been determined by the European Commission as ensuring an appropriate
level of protection for the purposes of Article 45 of the GDPR;
vi. respond to Data Subject requests to exercise their rights of (a) access, (b) rectification, (c)
erasure, (d) data portability, (e) restriction of Processing, (f) objection to the Processing, and
(g) the rights related to automated decisionmaking and profiling, if and as required under Data
Protection Laws; and
vii. co-operate with the other party to fulfil their respective data protection compliance
obligations under Data Protection Laws.
3 WHERE YOU ARE CONTROLLER, AND WE ARE PROCESSOR
3.1 Where, in relation to any Personal Data, you are controller and we are processor under the terms
of this Agreement, the provisions of paragraphs 3 to 7 apply. Where you are a Processor acting on the
instructions of a separate Controller (for example, where you are a Bureau), these paragraphs also will
apply to you and us as Processor and Sub-processor respectively.
3.2 For the purposes of Article 28.3 of GDPR, the subject matter of the processing is as follows:
i. the personal data used in the processing may include any of the following Personal Data:
ii. in relation to each user:[forename(s), surname, email address, IP address, database use
activity history, telephone number; and
iii. in relation to any person who is the subject of a record held in the Software: source, unique
ID, name, forename, surname, date of birth, year of birth, nationality, address, city, state,
postcode, country, national insurance number or personal public service number, tax code,
telephone number (including mobile), passport number, names and telephone numbers of
emergency contacts;
iv. the duration of the processing will be the duration of this Agreement;
v. the nature and purpose of the processing will be limited to the storing and use of the Personal
Data to allow you to use the Software’s functionality in relation to the Data Subjects.
3.3 We shall:
i. process the Personal Data only in accordance with your documented instructions, including
where relevant for transfers of Personal Data outside the European Economic Area (EEA)
(unless required to do so by European Union, Member State and/or UK law to which we are
subject, in which case we shall inform you of that legal requirement before processing unless
prohibited by that law);
ii. ensure that persons authorised to process Personal Data have committed themselves to
confidentiality or are under an appropriate statutory obligation of confidentiality;
iii. take all measures required pursuant to Article 32 of the GDPR; 3.3.4 appoint Sub-processors
only in accordance with paragraph 5 below;
iv. taking into account the nature of the processing, assist you by taking appropriate technical
and organisational measures, insofar as this is possible, for the fulfilment of your obligation
to respond to requests for exercising a Data Subject’s rights laid down in Chapter III of the
GDPR;
v. taking into account the nature of the processing and the information available to us, assist
you in ensuring compliance with your obligations to:
vi. keep Personal Data secure (Article 32 GDPR);
vii. notify Personal Data breaches to the Supervisory Authority (Article 33 GDPR);
viii. advise Data Subjects when there has been a Personal Data breach (Article 34 GDPR);
ix. carry out data protection impact assessments (Article 35 GDPR); and
x. consult with the Supervisory Authority where a data protection impact assessment indicates
that there is an unmitigated high risk to the processing (Article 36 GDPR);
xi. at your choice, delete or return all Personal Data to you upon termination of this Agreement,
save to the extent that European Union or EU member state law requires retention of the
Personal Data;
xii. make available to you all information necessary to demonstrate compliance with the
obligations laid down in this Addendum and allow for and contribute to audits, including
inspections, conducted by you or another auditor mandated by you as set out in paragraph 4
below;
xiii. immediately inform you if, in our opinion, an instruction infringes Data Protection Laws;
xiv. comply with Article 30 of the GDPR;
xv. co-operate on request, with the Information Commissioner’s Office (or any successor body
thereto) or other relevant Supervisory Authority in the performance of its tasks; and
xvi. notify you without undue delay after becoming aware of a Personal Data breach.
4 AUDIT RIGHTS
4.1 Upon your reasonable request, we agree to provide you with any documentation or records (which
may be redacted to remove confidential commercial information not relevant to the requirements of
this Addendum) which will enable it to verify and monitor our compliance with this Addendum, within
14 days of receipt of such request.
4.2 Where, in your reasonable opinion, such documentation is not sufficient in order to meet the
obligations of Article 28 of the GDPR, you will be entitled, upon reasonable prior written notice to us
and upon reasonable grounds, to conduct an on-site audit of our premises used in connection with
the Software, solely to confirm compliance with our data protection and security obligations under
this Addendum. Any audit carried out by you will be conducted in a manner that does not disrupt,
delay or interfere with our performance of our business. You shall ensure that the individuals carrying
out the audit are under appropriately strict and binding obligations to keep all of our information
confidential.
5 USE OF SUB-PROCESSORS
5.1 You provide your consent for us to use Sub-processors in the provision of the Software. Where we
use any other third party we shall:
i. enter into a legally binding written agreement that places the equivalent data protection
obligations as those set out in this Addendum to the extent applicable to the nature of the
services provided by such Sub-processor, in particular providing sufficient guarantees to
implement appropriate technical and organisational measures in such a manner that the
processing will meet the requirements of the GDPR;
ii. remain liable for the performance of the Sub-processor.
5.2 The current list of Sub-processors that we use is as follows:
Sub-processor Services Provided Country of Processing
Amazon Web Services Application Hosting Ireland
Sendgrid Hosting / Email US
Hubspot Sales / CRM US
Teamwork Customer Support Ireland
Dropbox Customer Support US
Zoom Customer Support US
Vodafone Phone Ireland
Google Internal Admin US
Microsoft Office 365 Internal Admin US
Laravel Nova CMS US
Laravel LLC Technology US
Siteground Domain & Website hosting Romania
Vercel Databases US
Xero Accounting UK
5.3 The table above is solely for notification purposes. We reserve the right to change any and all Subprocessors at any time, without the consent of or notification to you.
6 TRANSFERS OF PERSONAL DATA TO NON-EEA COUNTRIES
6.1 Any transfers by us to a sub-processor outside the EEA shall be carried out in accordance with
Chapter 5 of the GDPR.
7 YOUR OBLIGATIONS
7.1 You warrant and represent to us that:
i. all instructions provided to us by you in relation to and/or involving the processing of Personal
Data are lawful and are provided in accordance with the Data Protection Laws;
ii. you shall only provide instructions to us that are in accordance with the terms of this
Agreement, including this Addendum.
7.2 You acknowledge and agree that we are reliant on you for direction as to the extent to which we
are entitled to use and process Personal Data. Consequently, we shall not be liable for any claim
brought by a Data Subject and arising from any breach by us of the Data Protection Laws to the extent
that such action or omission resulted from your instructions.